From left: Don Kingsbury, Bob Creason, and Jim Pace comprise the leadership team at Christian-Baker Company.
Christian Baker Company is a full-service insurance agency located in Central Pennsylvania that has provided insurance services to a local, and nationwide, customer base for more than 75 years.
Robert L. Creason, – President/Secretary
Bob graduated from Penn State University and started his insurance career with the INA. He left INA as a Senior Underwriter, and Casualty Product Line Supervisor for Workers Compensation. Before joining Christian-Baker Co., he was the Director, Insurance Services for the Hospital Association of Pennsylvania, where he was responsible for their endorsed programs and malpractice trust. In his current position as President of Christian Baker, he is both an account representative on varied commercial accounts and a specialist in professional liability. Mr. Creason was an instructor for Errors and Omissions, and Ethics for the Independent Insurance Agents of Pa.; receiving their Education Award in 1998. He is also a Founder and Past President of the Capital Area Independent Agents Association, a Past Director of the Professional Liability Underwriting Society, and a former holder of the CIC designation.
Donald R. Kingsbury, CPCU – Vice President/Treasurer
Mr. Kingsbury brings to his clients a unique and very broad insurance perspective. Now with more than 25 years at Christian-Baker Company, he served 7 years with both regional and national insurers. With the formal training from these insurance companies, and his continuing education, including attaining the highest professional designation available, Chartered Property and Casualty Underwriter (CPCU) he can provide his clients truly professional counsel and expertise. Donald graduated from Lehigh University with a B.S. in Finance. He started his insurance career with Pennsylvania National Insurance Company as Commercial Lines Underwriter, where he was responsible for selection, pricing, coverage and reinsurance for business accounts.
James D. Pace, CIC – Vice President
Jim came to Christian-Baker Co. on January 1st, 1989 after working as an insurance agent in Marysville for 8 years. He started in the insurance business working with Life Insurance. He began selling auto and homeowners insurance and then quickly moved to commercial coverage. He came to Christian-Baker Co. to expand his ability to provide commercial coverage to a larger number of clients. Jim handles commercial insurance for a variety of clients. Jim also enjoys working with programs or special groups, such as the NWCOA and NWRA.
Toby L. Heishman – Vice President
Toby joined Christian Baker Company in July of 2006. Previously, she had worked as an insurance agent for State Farm Insurance selling automobile, homeowners, life, and health insurance. At Christian Baker, Toby has held various positions such as personal lines customer service, personal lines producer and now is one of most aggressive commercial producers. While working at Christian Baker Company, Toby completed her Associates Degree in Business Studies from H.A.C.C. to help her learn various marketing and management strategies. Currently, she is also in the midst of pursuing her Certified Insurance Counselor designation.
Toby takes pride in consulting with her clients to discover their true insurance needs, so that she can create a personalized insurance product for her clients. She enjoys working hand in hand with her insured to create safety management programs, risk analysis and create future plans to help lower their insurance risk over a period of time.
In Toby’s spare time, she is the president of her daughter’s preschool, Carlisle Community Nursery School. She is active in her son’s baseball and soccer association. She also serves on the membership committee and ambassadors committee for The Carlisle Chamber of Commerce. In 2014, Toby was nominated by the Carlisle Chamber of Commerce and West Shore Chamber of Commerce as one of the Business Women of the Year.
If you are looking for an insurance consultant that will tailor an insurance product to your needs, then Toby Heishman is the insurance producer to help you achieve your goals.
Janetta R. Brenner – Office Manager
Janetta has been with Christian-Baker Co. for more than 35 years. She started her insurance career at the Aetna Insurance Company in the accounting department. She manages the daily operations of the agency as well as the accounting procedures. When the Agency administered a statewide Lawyers Professional Liability program she was the underwriter for that program, working with Independent Insurance Agents statewide. She still enjoys working with Lawyers Professional Liability, Directors & Officers Liability and Bonds. Janetta is a current member and Past President of the Capital Area Independent Agents Association.
Debra Anderson – Claims Specialist
A graduate of Lebanon Valley College, Debra has been part of Christian Baker Company for over 20 years. During that time, she has handled the claims for our personal and commercial lines clients and enjoys assisting them throughout the claims process. From first report to final resolution, Debra’s goal is complete customer satisfaction. Using a variety of skills, from expediting to mediating, and at times just patiently listening, she strives to help each client have a better claims experience. If you have a claim to report, or if you just have a claims-related question, Debra is here to help.
Brian D. Warner CPCU, CIC – Commercial Producer
Brian has more than 25 years experience in the insurance industry. Brian is a business graduate of Juniata College in Huntingdon Pennsylvania. His insurance education has been broadened by obtaining his CPCU ( Chartered Property and Casualty Underwriter) and CIC (Certified Insurance Counselor) designations. He started his career with insurance company, but has spent most of his years on the agency end of the business. Brian specializes working with commercial business of all sizes but also writes life insurance and personal insurance to meet his clients needs. His job is to find the best match for your company and Christian Baker’s group of over 40 insurance carriers. Brian strives to give his clients the service they deserve and is continually looking to find new clients.
Stephen D. Swineford – Commercial Producer
Steve is a graduate of Shippensburg University and began his insurance career in 1992 with Liberty Mutual. He has also worked as a commercial producer for PMA Insurance and Murray Insurance. He came to Christian-Baker in September 2007. Steve continues to work primarily with commercial property & casualty accounts. He has worked extensively with client’s workers’ compensation needs and strives to provide outstanding proactive services. Steve is active in the Carlisle Area Chamber of Commerce, Mechanicsburg Club, and the Central Pennsylvania Blood Bank.
Brendan Renne – Commercial Insurance Technician
Brendan began his insurance career in 1999 with Penn National Insurance and transitioned to the agency side in 2003. His experience within the industry, and proven excellence in customer service, make him a valuable asset to the companies we represent and to the Christian-Baker agency. Brendan specializes in commercial property and casualty coverage including property, auto, general/professional liability, and workers’ compensation. Brendan is a 1998 graduate of the University of Pittsburgh.
Brendan’s goal as an insurance technician is to assist business owners in analyzing and better understanding their insurance needs and exposures.
Polly McGlynn – Commercial Customer Service Representative
Polly began her insurance career working at Bristol West as a claims assistant. She joined Christian Baker Company in March of 2003 and obtained her property and casualty insurance license in 2006. She works in the commercial lines department and is committed to providing great service to our customers. She works attentively to ensure our customer’s policies are accurate and in order.
Malinda M. Kern – Commercial Customer Service Representative
Malinda has worked in the insurance industry for more than 27 years. She has worked at Christian-Baker for the past 25 years. Malinda specializes in fulfilling the needs of her customers. She will take care of policy changes, certificates, billing, policy reviews and your other service needs. Malinda also works with our insurance carriers to insure a quality product is sent to her customers. Malinda has worked with many of our larger accounts and she is our Senior Commercial Lines Customer Service Representative.
Tamara L. Schory – Commercial Customer Service Representative
Tamara has worked in the insurance industry for over 20 years. One of Tamara’s valuable assets is that she has customer service experience from both insurance carriers and insurance agencies. Tamara specializes in providing our customers with exceptional customer service. She takes care of both new and existing customers. She will process policy changes and certificates, and reviews coverages with our customers. Christian-Baker also has a number of specialty programs that Tamara works with. Tamara enjoys speaking with and helping our great customers.
Joanne Krepps – Commercial Customer Service Representative
Joanne has worked in the insurance industry for more than 25 years. She has customer service experience from both insurance carriers and insurance agencies. Joanne will process policy changes, certificates, and renewals. Joanne works with our insurance carriers to insure a quality product is issued to our customers. She enjoys speaking with and helping our customers with their service needs.
Alan W. Gallagher, CES, CBC – Benefits Consultant
Mr. Gallagher began his career in insurance as a self-employed, independent insurance agent initially concentrating on the sale of Voluntary Employee Benefits. Alan then expanded his portfolio of products and services to include group health insurance; and other employer paid benefits such as dental, vision, life, and disability insurances. Alan joined CBC four years ago to manage its Life & Health Division, concentrating on helping the employer (group) market segment control the cost of employee benefits, while searching for cost effective ways to improve benefit plans. Alan has earned CES (Certified Enrollment Specialist) and CBC (Chartered Benefits Consultant) designation as well as being certified to sell Medicare insurance plans. He graduated from Penn State University with a Bachelor of Social Science Degree and is a retired U.S. Army Reserve Lieutenant Colonel.
Susie M. Wharton – Personal Lines Producer
Susie has been part of the Christian Baker team since October of 2004. She is a licensed agent who specializes in writing home, auto and umbrella policies. Having access to quote with numerous companies allows Susie to shop accounts, in an effort to get the best policy premiums. Her goal is to continue to provide exceptional customer service to all of her clients. She values not only her business relationships, but the personal relationships she has developed with her clients throughout the years.
Outside of work, Susie enjoys spending quality time with family and friends .She resides in York County with her husband, two small daughters and two dogs.
Whether you’re looking for a new car, buying a new house or just interested in learning more about your insurance needs, please contact Susie for her expertise.
Melissa Barkley – Personal Lines Customer Service Representative
Melissa has been in the insurance industry since 1977. She started out working at State Auto as a rater for 11 years. Since then, she has worked for several agencies in personal lines. She joined Christian Baker in 2013 as a licensed Customer Service Representative in the personal lines department. She enjoys working with customer to solve any problems they may have as well as find them the best rate possible.